Right To Be Informed

We may collect information or data about you in various ways in order to develop a support and care plan to allow the team at CHCL to meet your needs safely. The main circumstances we do so are noted below:

• The information obtained from either the client, relative, lasting power of attorney appointee or advocate is used in the formulation of the care plan. All appropriate parties will be encouraged to read the care plan to ensure the information is accurate & correctly documented. These details are stored in digital format on our software system, cloud based storage facility & in paper format in client files stored at client addresses & administration files stored in our secure offices. Any updates to the support & care plan will be documented after approval of the details by yourselves. At the end of each visit & at the time of medication administration the care team will complete notes summarising the duties completed & medication administered. Clients & family members can have access to all digital care plans & rotas; seeing in live time the time, duration & associated notes of care visits completed. Please speak to one of our team for more details.

• Our website does not collect details of your IP address & which version of the web browser you used to review our website. We use photographs of some of our clients in our marketing video BUT only after consultation with yourselves (& relatives if necessary) after consent has been obtained & records of consent are retained. We maintain a photo headshot of clients within their client file for safeguarding & security purposes.

Rights Of Access

We have to request your approval for Clifton Homecare to maintain these personal records.

You have a right to access your personal data but we can refuse access to data if we feel your request is unreasonable, repetitive or excessive. Clifton Homecare will provide information within one month from receipt of request. We are allowed to charge a reasonable fee to cover admin costs.

Right To Rectification

If Clifton Homecare or you believe any specific information we have obtained is, in your or our opinion incorrect, please inform one of our administration team as soon as this is identified.

If we, as a Company, believe the information is accurate and correct, we will not change the information. You have a right to make a complaint and you can seek to enforce your rights through a judicial remedy. Please refer to our separate Complaints Policy & Procedure for details.

Right To Restrict Processing

We do not process any information electronically.

We use our software system to produce and store the care plan. Any information gleaned from a client in relation to production and subsequent implementation of the care package is appropriate, relevant to the care we provide and used to maintain a client’s wellbeing and safety.

Our payroll processing is undertaken by Forbes Watson Accountancy and our DBS checking process is managed by Forbes Watson Accountancy. Forbes Watson Accountancy have their own GDPR policies and procedures.

 Right To Data Portability

As stated previously we do not process any information electronically.

Right To Object

The GDPR right to object allows clients and staff to object to certain types of data processing and stop Clifton Homecare from continuing to process their personal data.

There are only certain situations when a legitimate right to object can be sent to a company. These are:

• Direct marketing
• The processing of personal data for statistical purposes related to historical or scientific research
• The processing of data for tasks in the public interest
• The exercising of official authority invested in you
• Objections to data processing in yours or a third party’s legitimate interest
• Objections to data processing based on their own beliefs & situations

Clifton Homecare have one month to assess, review and provide feedback to an objection, in accordance with the legitimate right to object.

Rights In Relation To Automated Decision Making & Profiling

We do not use any automated decision making or profiling software.

How We Secure Your Data

We use Cloud based software for maintaining electronic storage information – a secure system, password protected with password changed regularly.

Service user and employee files are locked away when the office is closed. No records are left on desks when the office is unmanned and no paper records are stored in company cars.

Messaging to staff uses a secure password protected WhatsApp messaging service which is encrypted.

All passwords are changed regularly and all clients are encouraged to change key-safe codes regularly. Clifton Homecare will assist with this process, if required.

Retention Periods Of Records Obtained

We collect employee information such as their address, contact details, next of kin and any details of any physical concerns that may affect their health and/or wellbeing whilst at work.

Details of the retention periods for data is set out in our Retention Policy.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links To Other Websites

This website may contain links to other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

This policy was last updated on 3 July 2024.