Compliments & Complaints

We welcome all feedback from clients, families & healthcare professionals

Information In Case Of Complaint

When a complaint is made:

Clifton Homecare will acknowledge a complaint in writing no later than 3 days after receiving it.
We will get in touch either by phone or visit you in person in order for us to plan the best way forward deal with the complaint and discuss a timescale for doing it.
We will listen to your views and experiences.
If we are unable to meet the timescale agreed we will inform you of the reasons why and keep you informed of progress.
We will provide you with all the necessary information in relation to the issues raised and where appropriate offer a resolution.

Clifton Homecare and the team welcome all feedback from clients, families and healthcare professionals and will use the feedback in order to improve in any way possible.

Clifton Homecare will acknowledge a complaint in writing no later than 3 days after receiving it

All complaints will be treated confidentially. Only the people necessary will be involved when investigating & resolving the complaint.

How To Lodge A Complaint

In the first instance please lodge your complaint with:

Clifton Homecare Limited
Head office address:
30 Orchard Road
St Annes
Lancashire
FY8 1PF

Tel: 01253 722945

Unsatisfied With Your Response?

If you feel unsatisfied with your response following a complaint you can contact the Care Quality Commission (CQC), the relevant local authority or lastly the ‘Local Government and Social Care Ombudsman’ as below: