Care Quality Commission (CQC)

Find out more about a CQC Inspection Report & how it benefits you

Clifton Homecare are rated Outstanding by the Care Quality Commission (CQC) – the highest rating available.

Only 5% of all care providers in England are rated as “Outstanding” & achieving this prestigious rating takes plenty of hard work. Our staff go the extra mile for our clients, providing top quality homecare in the process.

CQC Inspection Report

Following our CQC inspection in January 2019 where we were rated as Outstanding, we continue to improve and strengthen our processes.

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Disability mobility & personal care assistance & support at home

Outstanding Quality Of Care

Our employee retention is the highest it has ever been, meaning greater consistency for clients and care provision. In order to retain our outstanding quality of care we continue to:

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Maintain a strong, capable support team working in our office; supporting our care team, ensuring safeguarding for all.

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Have health care professional oversight of all care packages; ensuring safety of service delivery.

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Maximise background checks of employees & provide extended induction periods for new starters. To help ensure their confidence & competence when providing care services & for clients to build relationships over a period of time.

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Increase our range of audits to help ensure consistency & quality assurance & compliance of all aspects of care delivery.

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Purchase of more specialised equipment to ensure safe, inclusion for a larger number of clients

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Maintain a structured workforce led by a senior team who have not only a passion for providing outstanding care but the desire to develop, mentor & train our team.

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Educate people about the valuable work carried out by the care sector on a daily basis to boost recruitment & maximise retention of our professional care team. This work involves providing T level students with high quality placements, comparable with placements that the NHS provides.

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Provide a range of learning & development opportunities – keeping our professional team engaged, ensuring they remain highly skilled, competent & confident in their roles. Learning & development opportunities includes attendance at conferences, care shows, engagement with webinars, internal & external training, mentoring & coaching support & completion of Apprenticeship qualifications.

Read The CQC Inspection Report

Read The CQC Inspection Report Summary

The Care Quality Commission

The CQC rates every care provider in the UK, ranging from ‘Outstanding’ to ‘Inadequate’ based on safety, efficiency and much more.

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What Is The CQC?

The Care Quality Commission (CQC) is an independent regulator across health and social care providers in England.

The CQC registers care providers (such as domiciliary homecare companies) and then makes sure that standards are being met through inspections, reports and monitoring. Following in-depth visits, the CQC will publish their findings and performance ratings (these can be viewed by anyone).

The CQC aims to inspect all care settings within 6-12 months of opening. Settings will remain ungraded until they’ve had this first inspection and subsequent report.

Learn more about the CQC here

CQC Ratings Explained

The Care Quality Commission gives care providers one of the four following overall ratings:

Rating	What This Means
Outstanding	The care provider is performing exceptionally well.
Good	The care provider is performing well and meeting the CQC’s expectations.
Requires Improvement	The care provider isn’t performing as well as it should and the CQC has told them how to improve.
Inadequate	The care provider is performing poorly and the CQC have taken action against it.

We welcome all feedback from clients, families & healthcare professionals

One of the four above ratings is given for each of the CQC’s key questions:

Question	What This Means
Are they safe?	You should be protected from abuse and avoidable harm.
Are they effective?	Your care, treatment and support should achieve good outcomes while helping you to maintain an excellent quality of life.
Are they caring?	Care staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people’s needs?	Care providers are properly organised, allowing them to meet your needs.
Are they well-led?	The leadership and management within a care provider will ensure high-quality care is provided that’s based around your individual needs. The care provider should also encourage constant learning and innovation.