Clifton Homecare Ltd Bringing loving care into your home

Tel: 01253 722945

Compliments & Complaints

When a complaint is made:

Information in Case of Complaint

  • Clifton Homecare will acknowledge a complaint in writing no later than 3 days after receiving it.
  • We will get in touch either by phone or visit you in person in order for us to plan the best way forward deal with the complaint and discuss a timescale for doing it.
  • We will listen to your views and experiences.
  • If we are unable to meet the timescale agreed we will inform you of the reasons why and keep you informed of progress.
  • We will provide you with all the necessary information in relation to the issues raised and where appropriate offer a resolution.
  •  

Clifton Homecare and the team welcome all feedback from clients, families and healthcare professionals and will use the feedback in order to improve in any way possible.

 

All complaints will be treated confidentially. Only the people necessary will be involved when investigating and resolving the complaint.

 

In the first instance please lodge your complaint with:

 

Clifton Homecare Limited

Head office address:

2 Barnfield Close,

Thornton

Lancashire

FY5 2AF

01253 722945/ 07798 901087

Alternatively or if you feel unsatisfied with your response following a complaint you can contact Care Quality Commission (CQC) or the relevant local authority as over the page:

CQC

Citygate, Gallowgate, Newcastle Upon-Tyne, NE1 4PA,

www.cqc.org.uk, enquiries@cqc.org.uk 03000 616161

Blackpool Borough Council

Customer and Relations team

Adult and Children’s services, Blackpool Council, PO Box 4, FY1 1 NA

01253 477700

customerrelations@blackpool.gov.uk

Lancashire County Council

Social Care Services, PO Box 78, County Hall, Fishergate, Preston, Lancashire, PR1 8XJ

0300 123 6720

acscustomer.services@lancashire.gov.uk

or

Social Care Services, Fylde District Team, Estate Office, Hastings place, Lytham, FY8 5LZ

 

 

30 Orchard Rd, St Anne's, Lancashire, FY8 1PF

Tel: 01253 722945

Email: cliftonhcl@gmail.com